Privacy Policy
Overview
This Privacy Policy describes how TEBOTronic collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy and protecting any personal information you share with us.
This policy was last updated on February 22, 2025.
Information We Collect
We only collect information that you voluntarily provide to us when using our services:
- Name and contact information
- Email address
- Phone number
- Company information
- Project requirements
- Communication preferences
- Technical requirements for projects
- Business objectives and goals
How We Use Your Information
We use your information solely for the purpose of providing and improving our services. Your data is never sold or shared with third parties for marketing purposes.
- To communicate with you about your projects
- To provide requested services and support
- To improve our website and services
- To send important updates about your projects
- To respond to your inquiries
- To maintain security of our services
- To comply with legal obligations
How We Protect Your Information
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our security measures include encrypted data storage, secure SSL connections, regular security audits, and strict access controls for our staff. We regularly review and update these practices to ensure the highest level of data protection.
Your Rights
You have specific rights regarding your personal information:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to restrict processing of your data
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
Third-Party Services
We may use third-party service providers for specific business operations (such as email services or hosting). These providers are carefully selected and required to maintain the confidentiality of your information. They are prohibited from using your personal data for any other purposes than providing services to us.
Contact Us About Privacy
We take your privacy concerns seriously and are here to help. You can reach us through any of these channels:
Primary Contact: info@tebotronic.com
Phone: +383 49 116 895 (Mon-Fri, 9:00-17:00 CET)
Office: Prishtinë, Kosovo
We aim to respond to all privacy-related inquiries within 24 hours during business days.
You can also:
- Submit a privacy request through our contact form
- Schedule a video call with our Data Protection Team
- Visit our office during business hours
- Send a registered letter to our physical address
Offline Data Collection
In addition to online data collection, we may collect information during in-person meetings, events, or when you visit our facilities:
- Business cards and contact details shared during meetings
- Written notes from consultations
- Physical documents you provide
- Information shared during training sessions
- Feedback forms from events
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws. Here's how long we typically keep different types of information:
- Project-related data: 5 years after project completion
- Communication records: 3 years
- Financial records: 7 years as required by law
- Marketing preferences: Until you withdraw consent
- Technical documentation: Duration of the service plus 2 years
International Data Transfers
As a global technology company, we may transfer your data across international borders when necessary to provide our services. We ensure that any such transfers comply with applicable data protection laws.
We implement appropriate safeguards such as Standard Contractual Clauses (SCCs) and conduct regular assessments of recipient countries' data protection standards to ensure your data remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you through our website or via email if we have your contact information. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.